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diff --git a/source/getting_support.markdown b/source/getting_support.markdown deleted file mode 100644 index 8f3fbbb..0000000 --- a/source/getting_support.markdown +++ /dev/null @@ -1,63 +0,0 @@ -% Getting Support -% -% - -One Laptop per Child is an education project, not a laptop project. With -connected laptops, learners are liberated to actively engage with others -with similar interests in cultures of learning by doing without being -limited by time or space. If you are having hardware or software -problems with your XO, remember that its design is to encourage you to -learn new things by trying to solve problems on your own! - -That said, an entire community built this XO and everything on it, and -we want to help you with it. Our OLPC global community of volunteers -provide software and hardware troubleshooting and support. This section -will help tell you where to find Support when you are really stuck! OLPC -has proven that volunteer-driven support works, often with far more -heartfelt caring than any corporate help desk! - -If you have questions about the XO, ask a teacher for help, a friend, or -search on the Internet. If you have a question about your XO, there is a -very good chance it is already answered within our expanding Support FAQ -/ RTFM knowledge base: - -> [http://wiki.laptop.org/go/Support\_FAQ](http://wiki.laptop.org/go/Support_FAQ) - -Next try looking at -[http://support.laptop.org](http://support.laptop.org) extensive helpful -guidance for exploring and fixing your XO, allowing you to solve -challenging issues right alongside others. Specifically, check out: - -> Getting Started: [http://laptop.org/start](http://laptop.org/start) -> -> Email Lists: [http://lists.laptop.org](http://lists.laptop.org) -> -> Live Chat: -> [http://forum.laptop.org/chat](http://forum.laptop.org/chat) -> -> OLPC Community: Wiki [http://wiki.laptop.org](http://wiki.laptop.org) - -If you are still unable to find an answer online, please email -[help@laptop.org](mailto:help@laptop.org). - -Did you know that our volunteers staff a live Help Chat site 24/7, on -the Internet? Click here: -[http://forum.laptop.org/chat](http://forum.laptop.org/chat) Login with -the color-name shown; that's guest ID. Type your question in the chat -line at the bottom. You may have to wait for a response as our -volunteers come in and out. If you are patient, we can probably help -you! To learn more about what Internet Relay Chat (the system that makes -this possible) is, click here: -[http://wiki.laptop.org/go/IRC](http://wiki.laptop.org/go/IRC) - -We would also like to make special mention of our Support Gang, where an -enthusiastic group of volunteers assist XO users all over the world. If -you are impressed with the passion and hard work of our volunteers, -please consider giving back, by joining our dedicated community. Take a -look at the link below. We would welcome your participation! -[http://wiki.laptop.org/go/Support\_Gang](http://wiki.laptop.org/go/Support_Gang) -[http://wiki.laptop.org/go/Support\_FAQ](http://wiki.laptop.org/go/Support_FAQ) -Be sure to review the Frequently Asked Questions (FAQ)link above. Many -of us join and "learn by doing." - -Thanks very much! OLPC Support Gang |