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diff --git a/source/getting_support.markdown b/source/getting_support.markdown new file mode 100644 index 0000000..8f3fbbb --- /dev/null +++ b/source/getting_support.markdown @@ -0,0 +1,63 @@ +% Getting Support +% +% + +One Laptop per Child is an education project, not a laptop project. With +connected laptops, learners are liberated to actively engage with others +with similar interests in cultures of learning by doing without being +limited by time or space. If you are having hardware or software +problems with your XO, remember that its design is to encourage you to +learn new things by trying to solve problems on your own! + +That said, an entire community built this XO and everything on it, and +we want to help you with it. Our OLPC global community of volunteers +provide software and hardware troubleshooting and support. This section +will help tell you where to find Support when you are really stuck! OLPC +has proven that volunteer-driven support works, often with far more +heartfelt caring than any corporate help desk! + +If you have questions about the XO, ask a teacher for help, a friend, or +search on the Internet. If you have a question about your XO, there is a +very good chance it is already answered within our expanding Support FAQ +/ RTFM knowledge base: + +> [http://wiki.laptop.org/go/Support\_FAQ](http://wiki.laptop.org/go/Support_FAQ) + +Next try looking at +[http://support.laptop.org](http://support.laptop.org) extensive helpful +guidance for exploring and fixing your XO, allowing you to solve +challenging issues right alongside others. Specifically, check out: + +> Getting Started: [http://laptop.org/start](http://laptop.org/start) +> +> Email Lists: [http://lists.laptop.org](http://lists.laptop.org) +> +> Live Chat: +> [http://forum.laptop.org/chat](http://forum.laptop.org/chat) +> +> OLPC Community: Wiki [http://wiki.laptop.org](http://wiki.laptop.org) + +If you are still unable to find an answer online, please email +[help@laptop.org](mailto:help@laptop.org). + +Did you know that our volunteers staff a live Help Chat site 24/7, on +the Internet? Click here: +[http://forum.laptop.org/chat](http://forum.laptop.org/chat) Login with +the color-name shown; that's guest ID. Type your question in the chat +line at the bottom. You may have to wait for a response as our +volunteers come in and out. If you are patient, we can probably help +you! To learn more about what Internet Relay Chat (the system that makes +this possible) is, click here: +[http://wiki.laptop.org/go/IRC](http://wiki.laptop.org/go/IRC) + +We would also like to make special mention of our Support Gang, where an +enthusiastic group of volunteers assist XO users all over the world. If +you are impressed with the passion and hard work of our volunteers, +please consider giving back, by joining our dedicated community. Take a +look at the link below. We would welcome your participation! +[http://wiki.laptop.org/go/Support\_Gang](http://wiki.laptop.org/go/Support_Gang) +[http://wiki.laptop.org/go/Support\_FAQ](http://wiki.laptop.org/go/Support_FAQ) +Be sure to review the Frequently Asked Questions (FAQ)link above. Many +of us join and "learn by doing." + +Thanks very much! OLPC Support Gang |